Returns & Exchanges
At MOVA, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition. If your new decor or furniture doesn't perfectly fit your space, our streamlined process ensures a stress-free exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original MOVA packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing